Empowering Communities Through AI and Digital Skills: Reflections from Eswatini

Technology is only transformative when it is accessible to everyone.
This past week, I had the privilege of travelling to Eswatini to volunteer with Professors Without Borders (Prowibo), where I facilitated training on Artificial Intelligence, digital literacy, online safety, career development and digital entrepreneurship for diverse groups of participants.
One of the most rewarding aspects of the programme was adapting the training to meet the needs of two very different cohorts. While one group explored how Generative AI can strengthen CVs, cover letters, professional communication and workplace productivity, another cohort, comprising mainly persons with disabilities, required a different approach. We shifted from advanced AI concepts to practical digital skills, focusing on internet safety, responsible social media use, recognising online scams, and using smartphones to support small businesses and livelihoods.
The experience reinforced an important lesson: effective teaching begins with understanding your audience and the best technology is not necessarily the most advanced; rather, it is the one that people can confidently use to improve their lives.
I was particularly inspired by the participants' enthusiasm, curiosity and willingness to learn. Their engagement reminded me that digital inclusion is not just about access to technology; it is about creating learning experiences that are relevant, practical and accessible to everyone.
My sincere appreciation goes to Prowibo, Likusasa Letfu, the programme coordinators, fellow facilitators, interpreters, and all the participants for making this an enriching experience. It was an honour to contribute to an initiative that empowers communities through education, digital skills and opportunity.
Looking forward to many more opportunities to leverage technology and AI for inclusive education and sustainable development across Africa and beyond.